Enquiries

Become a member

*Purchasing amount refers to one single purchase after membership discount.
*Purchasing amount excludes the purchase of gift card, gift voucher, cooking service and rental service of cooler bag.
*Definitions of 1 item:Minimum retail unit of unpacked Bird's Nest, unpacked.
Cordyceps sinensis and unpacked Wild American Ginseng can be defined as 1 purchasing item;
All prepackaged goods can be defined as 1 purchasing item;
Shopping bag, paper bag, free gift, gift card, gift voucher, cooking service and rental service of cooler bag cannot be defined as 1 purchasing item.



 
Q1:   What are the benefits of becoming a member of HK JEBN?
A1:   HK JEBN members can enjoy membership prices and discounts on selected products. Members who make purchase of $100 or above will be entitled designated points.
Members are eligible to shop at VIP shops. (Please find the location of VIP shops in“Shop Finder”)
 
Q2:   Can I enjoy an instant membership discount after I have joined the HK JEBN membership?
A2:   Yes, you can enjoy an instant membership discount.
 
Q3:   Can I enjoy the membership discount if I forget to bring my membership card?
A3:   Please provide us with your registered phone no. and name, so that you can still enjoy the membership discount after verification. However, you will not be able to earn or use any points during the purchase.
 
Q4:   Can I upgrade my Silver membership card to Gold or Platinum membership card upon accumulated spending?
A4:   You can upgrade your Silver membership card to Gold membership card upon accumulated spending which exceeds HK$10,000 or to Platinum membership card upon accumulated spending which exceeds HK$100,000 within a year.
 
Q5:   What are the difference between a principal card and a supplementary card?
A5:   Silver membership contains a principal card only;Gold and Platinum membership contain both principal card and supplementary card. Principal card can earn or use points; Supplementary card can only earn points during checkout.
 
Q6:   How long is the validity period for my HK JEBN membership?
A6:   HK JEBN members enjoy lifetime membership in principle. However, their membership and points will expire if no purchases are made for five consecutive years.
 
Q7:   What should I do if my membership card is lost or stolen?
A7:   You can visit any of our shop in person to report the loss and replace your membership card. An administration fee for membership cards re-issuance will be incurred. The point balance will be transferred to your new membership card.

Terms and Conditions
Terms and Conditions: HK JEBN Limited and HK JEBN (Macau) Company Limited reserve the rights to revise the above terms and conditions without prior notice and reserve the rights of final decisions.

 

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